What is your basic impulse when your PC malfunctions on you and your assurance has expired? Or, are you the type that thinks about repairing it? Many don’t want to have to overcome the strain and just end up throwing it out. A good tech will leave your old computer operating like it is brand new.
Nowadays, quality computer repair near me are a dime a dozen. In fact, many families have their own amount of self-described computer professionals who are more than proficient of doing computer repairs, and doing them well. I don’t say this to be facetious, I truly mean it. However, what separates these pros from the ones you actually want working on your pc are 3 important things: understanding, support, and documentation. If you understand just what to ask, it’s simple to single out proper PC repair technicians from the crowd of “experts” who can hardly tell an intranet from ethernet.
Qualifications and Requirements
The world definitely isn’t lacking in types of certifications. Some are relevant to PC repair, and many not so much. Take heed that a lot of them are completely vendor specific. Case in point, Microsoft certifies specialists for all of its goods, but outside of the Windows operating system, these certifications are no place to be found. Products are also frequently updated, so these will get quickly out of date. The firm Oracle has some sound certifications. Lots of different companies have their own certifications including Dell, Cisco, IBM, and many more.
There are also some services that will supply neutral certificates for many kinds of software. Certifications from organizations like CompTIA do provide a good overview for what a technician can do. While CompTIA is a legitimate certificate, the company is still in it to make money. They are seeking to earn new members and member fees, so there may just be a feeling that you are just forking out for a certification that might or may not be up to the educational guidelines you’d find at a college or university.
This doesn’t mean that CompTIA certifications are disable, they just may not be on par with a four-year IT degree. Although some one with a 4 year degree is many times not operating their own company, as lots of these employees are hired to bigger companies. What you need to know is if your computer repair tech has a 4 year college degree that is related to the IT industry. If they do not or if they reply that they have some sort of “certification” that’s ok, just make a notice of what the certification is and move on to the next concern. You could still research the certification later.
Skills and References
The next concern is how much knowledge the professional has and how effective are they at what they do? The question could be presented along the lines of how long they’ve been repairing computers for a living, and also if they can provide customer referrals. If your tech is skilled, they will often have a list of references set aside for these inquires. Do not worry that this question is rude, it is actually quite common in this business. A skilled technician will be more than happy to supply these references for you. The aim here is to just discover how long they’ve been repairing computers, and one or two customer names.
It’s essential to check in on any references you were provided. Actually call those references and ask them what kind of repairs the professional has done for them, how much time it usually takes the technician to do repairs, and if the individual feels that their rates are practical. Are there any obscure fees or business procedures that you should know about? Keep a lookout for those things.
Don’t be overcome by this process though; you usually only need to do this once. You’ll only have to ask these questions once, when you first hire the tech.
As mentioned above, there are many different kinds of certifications that are available for technicians. Similarly, Apple offers its own certifications too, in the form of Apple Certified Technical Coordinator (ACTC) or Apple Certified Support Professional (ACSP). These should be the kind of people to call if you required help with your Mac. In the same way, CompTIA offers a Linux certification, or technicians can get an LPI certification from the Linux Professional Institute.
Beyond operating system, there are also experts that are just better equipped and more knowledgeable to cope with certain brands of computers, even if they are focused on Windows machines. For instance, technician might be so specialized with Dell computers that simply from your description of the trouble, he or she can rather quickly tell you the reason.
There are also characteristics that arise with certain brands of computers, so technicians do get used to going through the same ailments over and over again. You just fantastic your tech has expertize in any certain computer brand. Ask if he or she has partnerships or other relationships with certain vendors. Just state you’re shopping around for a PC service person you can go back to routinely for computer help.
Ask for Costs and Insist on High Cost Limitations
Remember that business is not always smooth for a computer support technician. It may be difficult to break the ice, due to the fact technicians are frequently taken advantage of. Family members beg for free computer support. Worse is that some individuals then expect free tech support for the lifetime after the repair. So yes, PC techs can be upset if low balled.
Although there is the flip side that a PC repair tech will rip off an unsuspecting customer who has little knowledge of computers. They’ll charge an hourly rate, and then claim that a 15 minute task, like a System Recovery, actually took much more time than it did. People who don’t have any computer knowledge are not able to see these scams for what they are.
Some sites promote for hourly rates, proclaiming that it takes a while to do a job right. Others in the industry think that a flat fee is the only thing that signifies a fair compromise between the two parties. Having done loads of PC repair jobs before, I can tell you this:
In most cases, the trouble can be narrowed down to just a few exclusive causes. It normally doesn’t take much more than than an hour to figure that out.
So, since most sources require a 1-hour minimal fee, you can just ask the PC technician if they can spend no more than one hour problem solving before revealing back to you as to whether it’ll take more time and cost more bucks. The hourly price could be anywhere from $20 to $50 or even $70 in some instances, but a lot relies on location and local demand for the services. Regardless of the cost, simply ask the max diagnostic time, and if they refuse, go elsewhere.
How Data Safeguard is Controlled
Nowadays, backing up crucial data is one of the first things any tech worth their salt ought to do before intending repairs. This procedure is a way for the tech to get your computer back to the state it was in when you last used it. This ought to be one of the first things that they attempt to do.
This entire process usually means:
- 1. Storing needed documents, such as financial records or irreplaceable photographs, onto a USB drive or external hard drive.
- 2. Making a restore point using the resources available in the OS.
- 3. Backing up Internet history or other important folders than handle your day-to-day business
So, a great way to judge if the technician is worth anything is to just ask them what their primary backup routine is. If they look at you with a blank stare, walk away.
How Does The Professional Track Changes Made?
One of the surest signs of a pro is the documentation that she or he keeps during the course of the repair. The technicians who lack this standard or do not worry about the corrections that have been made is a major red flag.
While the work may commonly lead to a repaired computer, there often a few dozen variations made in the control panel that you’ll be totally unaware of when you have your computer back. It’s your computer, and you’ve set things up in a way that makes good sense to you, and works for you; so if a technician chooses to change things around, like elevated security settings, allowing or disabling Windows updates or the firewall, you really need to know. Otherwise you’ll start seeing strange behavior and you will not know what’s going on.
To find out the degree of professionalism from your technician, the query is simple: How do you trace what changes were made? Do they supply a full record at the end of the repair that highlights all of the changes made, hardware installed or any other modifications to the system?
The reply here should be an immediate yes, and they could even show you a sample report (or a format) that they’ve published for previous customers, so that you know what to expect at the end. This one issue alone is a defining feature of an exceptional technician. If they’re adept at keeping documentation in an organized and detailed manner of what they do, chances are great that they know what they’re doing.
Follow-up Service and Warranties
The final thing of interest is what kind of follow-up will your specialist provide. Will they stand by their work and be around for a fair amount of troubleshooting? Or will they abandon you high and dry. If not, the issue wasn’t really repaired, it only went away temporarily. So, ask the technician if they confirm repairs for a certain amount of time. Ask what form of follow-up assistance they give during that time, and is it okay to give them a call, or do you have to get the computer back in the shop again? Is a tech willing to do in-home service instead?
These are the kind of questions you need to ask before you have issues following a repair, not after. Once you get an satisfactory answer, ask that all deals you discussed should be put down in writing previous to the start of repairs.
Remember, you paid a fair sum for your computer, and you are entitled to know what to expect when you entrust your hardware into another persons hands. In any case, it’s most important to weigh whether the repair is going to cost more than what the computer is worth or the cost of a new one.
If you got the right questions, a solid price quote, and all agreements in writing, you are able to leave your computer with the tech without any worries. Your computer will be fixed, you’ll pay a fair rate, and you can rest knowing that if the problem comes back a few days after the repair, you won’t be left dangling with the same problem but with a lighter wallet.
Given to you by: Contrive I.T. in Kenner, Louisiana